Reservation policy

Terms and conditions for the use of the website www.kreatravel.com

• 1. Acceptance of the terms and conditions Thank you for choosing the services of www.kreatravel.com, Website, hereinafter referred to as the "SITE", by accessing this website, the "SITE", you accept these terms and conditions, so you must review them carefully before continuing. In the event that the "USER" does not agree to abide by these terms and conditions, he must immediately suspend their use and not access the "SITE". The terms and conditions set forth in this document are subject to change without notice.
• 2. Definitions For all purposes of the Terms and Conditions set forth herein, the following definitions shall be understood:
  • Travel agency (Operator) - Company KREA TRAVEL, which hires and / or acts as an intermediary through its Reservation page www.kreatravel.com., For the benefit of a "USER", regarding the tourist services provided directly For a final SUPPLIER, hereinafter this company will be called "KREA TRAVEL".
  • Web page - www.kreatravel.com- Website owned by OSCAR ANTONIO RUIZ BUSTILLOS, who acts as an intermediary, offering through the internet to the "USER", the various tourist services provided directly by a PROVIDER, hereinafter referred to as the place".
  • User or client - Person who uses the "SITE" www.kreatravel.com., In order to make use of the intermediation and booking engine of "KREA TRAVEL", in order to enjoy any of the tourist services provided by directly by the final SUPPLIER, hereinafter referred to as "USER".
  • Provider - Physical or moral person that provides directly the tourist services to the "USER", contracted, reserved or acquired by the latter through the intermediation and booking engine of the "SITE" www.kreatravel.com
• 3. Object It consists of the INTERMEDIATION that will exist between the KREA TRAVEL website www.kreatravel.com, the "USER" and the SUPPLIERS, where KREA TRAVEL, for the purposes of these Terms and Conditions, will act solely and exclusively as an INTERMEDIARY, from its center of operations located in the City of Cancun, Quintana Roo, providing the "USER" through its "SITE" in a non-limiting manner, the reservation service of land and air transport; Reservation in hotels and lodging establishments; Reservation of travel packages; Car reservation; excursions, among others, so that once the reservations are confirmed to him "USER" by KREA TRAVEL containing the tourist services chosen by the "USER" (according to its availability), it will conclude with the provision of the service of intermediation by KREA TRAVEL through its "SITE" www.kreatravel.com, since said tourist services will be provided to THE "USER" by the SUPPLIERS directly.
  • Issuing bank. For Cancellation of Tours Reservations and / or Land Transportation: At the time of booking, the cancellation policies applicable for the specific tour or ground transportation will be automatically displayed on the screen for your information. Krea Travel then describes its general cancellation policies, applicable to most tours and ground transportation services:
  • Reservations canceled 3 days or more before the date of service, are subject to a charge of 10% of the total amount of your reservation.
  • Reservations canceled 2 to 0 days before the date of service, or in case of not arriving, will not be refunded. - In the cases in which the reimbursement proceeds in terms of these cancellation policies, the amount to be reimbursed will be reflected in your account statement within the next 5-10 business days depending on the Banking Process, mainly the terms of your issuing bank. Krea Travel reserves the right to contract on your behalf, the services referred to in this Terms and Conditions precisely in the quality and / or categories contracted, as for carriers, hotels and car rental companies, regardless of the last provider of the services, unless it is expressly agreed that they will be invariably provided by a specific provider. In case of modification of the direct service provider, this will be provided by another of equivalent quality, if you use the service, it will be understood that you consented to such modification and no claim, compensation or reimbursement will proceed. Once Krea Travel receives from you the amount of the contracted services, be these air, land, accommodation, package (package) or any other, Krea Travel has the immediate authorization of you to issue, issue or acquire air tickets in your name, adhering and accepting both Krea Travel and you the policies of cancellation, issuance and sale of tickets of national and international airlines, the policies of issuance, issuance and sale of air tickets of IATA International and Policies Reservation and Cancellation of this Site. In the specific case of services contracted with airlines, both domestic and foreign, the cancellation policy operates as follows: If you have full and absolute knowledge that any air ticket already issued or issued to Krea Travel and consequently delivered to You or once your confirmation number has been given to you, is not reimbursable in part or in full of its cost under any circumstance or circumstance. Once air tickets are issued in your favor, Krea Travel is not responsible for any change in itinerary, or for any change or error in data provided by you for the issuance of air tickets such as the case of names, surnames, ages , sex, dates, routes, airlines, classes, categories, etc., occurring the same for the case of land reservations and maritime or cruise services.

For bus cancellations Krea Travel has the capacity to cancel only with the Primera Plus provider, for the rest of the providers the basic process for changes and cancellations is directly at the ticket office, at least 60 min before departure.

To make a change and / or bus cancellation, the client requires:

• Ticket and official identification (with copy)
• The changes will apply to the same run and passengers of the purchase
• Changes are subject to bus availability
• There are no changes to discounted tickets (i.e. student, teacher)
• LIMITATION OF LIABILITY. 999/5000 - KREA TRAVEL WILL NOT BE RESPONSIBLE, NOR ASSUMES ANY RESPONSIBILITY FOR ANY DAMAGE OR VIRUSES THAT MAY INFECT YOUR COMPUTER OR ANY OTHER PROPERTY OF YOU DUE TO THE ACCESS, USE OR NAVIGATION THAT YOU MAKE OF THIS SITE, OR FOR THE DOWNLOAD OF ANY MATERIAL, DATA, TEXT, IMAGE, VIDEO OR AUDIO FROM THE SITE. IN NO EVENT WILL KREA TRAVEL BE LIABLE FOR ANY INJURY, DAMAGE, LOSS, DAMAGE, CLAIM OR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL, NEGLIGENT, OR ILLEGAL DAMAGES RESULTING FROM, (I) ANY USE OF THIS SITE OR THE CONTENT THAT HERE IS, (II) ANY FAILURE OR DELAY (INCLUDING, WITHOUT LIMITATION, THE USE OF, OR THE INABILITY TO USE ANY COMPONENT OF THIS SITE FOR THE RESERVATION OR TICKETING SERVICES), OR (III) THE OPERATION OR PROVIDER